My Friend and i were assigned to be a customer services phone operator on 28th of July to the hot line call center of KPDN& HEP. This is a high time where the salaries hike had a turbulence towards the commercial community and every business owners are starting on a price hike rally.

Well, there you go…the Minister, Dato’ Mohd Shafie Apdal have instructed that the hotline were given high priorities as to facilitate any complaints through out the year.

But then, we’ve waited until 10 pm and hardly getting even one call from the public.

Actually the reason for this would be :

Point 1

Since we’re in the headquarters, the line will accept only cell-phones calls and calls within the Klang Valley. The state incoming calls will be diverted to the State Office’s of the Domestic Trade and Consumer Affairs. Meaning to say, if you’re calling from Johore, the calls will be answered by the personnel at the Johore State Office. But the case is different for those calling from their cell phones.

Point 2

I think the public couldn’t care enough to memorize the toll free number. But maybe i’m wrong as the perception of the public towards toll free numbers by government agencies is that the services delivered is somehow not up to their expectation. Nevertheless, various effort taken to get the public aware of the numbers for them to call. The toll free numbers is 1 800 886 800 and for short messaging services (SMS) is 32255.

Point 3

Maybe the public think that enforcement officer have taken great measures to endure any price hike and there would be less favorable in the publics part to lodge a complaint.

However i myself would not prefer to hold a task as a customer services phone operator. Since it creates some boresome situation for just to be available at the phone at all time regardless of anyone calling or not.

And… the fact is, i really, really, really appreciate those as a customer services phone operator on putting their commitment on the job.!!

Here are two (2) pictures of my friend and i at the call center;